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General conditions and terms​

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CHAPTER 1. GENERAL PROVISIONS

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​1.  This document governs the relationship between Minami LLC (hereinafter referred to as "Company", "We", "Minami LLC") and Users (hereinafter referred to as "User", "You", "Customer") of the www.minami.am website, and defines the procedure for the provision of services by the Company. Services may be provided directly or through partner organizations.


2. By accessing the Site, using its functionality or downloading content posted on it in whole or in part, you confirm that you have carefully read these terms and conditions, understood their content and unconditionally accepted them in full.


3. The Company reserves the right to unilaterally amend these terms and conditions without prior notice. The updated version of the terms and conditions will be posted on the Site, indicating the date of the latest changes. Continued use of the Site means acceptance of the updated terms and conditions.


4. In case of disagreement with the stated conditions, please stop using the Site and the Company's services..  

 

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CHAPTER 2. LEGAL PERSONALITY AND POWERS

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​1. Use of the Site and services of the Company is possible only on condition that you have full legal capacity in accordance with the laws of your country or have received appropriate consent from your legal representatives in cases of restriction of legal capacity.


2. If you are acting on behalf of a legal entity, you warrant that you have the necessary authority to use the Company's services and enter into the relevant contracts.


3. The Company is not responsible for the accuracy of the information provided by the User and must rely on its accuracy.

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CHAPTER 3. COMPANY SERVICES

 

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1. Minami LLC provides services to assist in the purchase of goods through online stores, and to arrange for the delivery of ordered goods. Services may include, but are not limited to:

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  • Purchase of goods on behalf of the Client on the basis of an agency agreement;

  • Arranging transportation and delivery of Customer's orders;

  • Providing other related services related to the purchase and delivery of goods.


2. In order to fully utilize the services, the User must go through the registration procedure and create a personal account on the Website. Each User is entitled to one personal account and is solely responsible for the safety of data for access to it.


3. The User is obliged to timely update the information placed in the personal account and immediately notify the Company of any unauthorized access to his account. In case of suspicious actions, the Company has the right to temporarily suspend the use of services until the circumstances are clarified.


4. When placing an order, the User undertakes to ensure that there are sufficient funds to pay for it. In case of changes in delivery conditions, tariffs or other external circumstances, the Company reserves the right to adjust the cost of services or make changes to the terms of their provision.

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5. The company has the right to refuse to fulfill an order if:

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  • the ordered parcel contains content prohibited by law or other risk to the safety of transportation;

  • execution or fulfillment of the order contradicts the Company's internal rules..

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6. Minami LLC. is not responsible for violation of transportation conditions established by third-party carriers, as well as for force majeure circumstances affecting the delivery process.


7. Minami LLC reserves the right to choose the preferred method of delivery of customer parcels, as well as to refuse to provide services for transportation of documents or cargo to any individuals or legal entities. In case of suspension or termination of airlines, sea and land carriers, significant changes in tariffs for services, impossibility of safe transfer of
cargo, as well as other obstacles affecting transportation, the company has the right to change the delivery route, vehicle or both (air, sea, land transport). In such situations, the company also reserves the right to recalculate the tariffs. If the specifics of the order require a change of carrier, or if the shipment is potentially dangerous or interferes with
the transportation of other shipments, the company has the right to refuse its transportation or revise the tariff terms. In all cases, the full cost of delivery or services rendered must be paid before the order is shipped to the address specified by the customer.

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8. Minami LLC. provides services subject to full prepayment for shipping or other services before the order is shipped from the international warehouse to the specified address.

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9. The Company reserves the right to stop further transportation of packages already accepted for delivery if they may endanger safety, interfere with the logistics process, pose a hazard to employees or equipment, or if their contents are prohibited by law or carrier regulations.

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10. During periods of increased order volume (seasonal sales, holiday promotions and other similar events), Minami LLC. has the right to change delivery times or temporarily suspend the provision of certain services.

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11. The Company has the right to suspend the provision of services, including freezing access to funds on the client's balance and suspending processing of orders, if transactions on the account raise doubts as to the legality of their origin or use. In such cases, services will remain suspended until the legitimacy of financial transactions is confirmed or all necessary procedures are completed in accordance with the legislation of the Republic of Armenia.

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12. Minami LLC. is solely responsible for the transportation of orders that have been delivered and accepted at the warehouses of the company or its partners abroad and correspond to the goods authorized for international transportation. The announced delivery times are indicative and the company is not responsible for their possible changes.

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CHAPTER 4. ORDER ACCEPTANCE AND SHIPMENT

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1. International orders cover goods that are not prohibited for delivery to a particular country or for removal from the country of origin.


2. Minami LLC. reserves the right to refuse to accept an order if the packaging or design is improper.


3. Minami LLC does not except for transportation:

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  • weapons and ammunition,

  • art objects with historical value,

  • precious metal alloys and precious scrap,

  • currency,

  • hazardous, explosive or flammable substances,

  • plants,

  • animals,

  • as well as other goods prohibited by international, interstate or domestic air transportation regulations and postal and courier regulations.

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4. Orders are accepted for transportation only in proper packaging. Nevertheless, Minami LLC. has the right to check the contents of the package in order to exclude the presence of prohibited goods.


5. The User is responsible for proper and quality packaging of the order. Minami LLC. is not liable for damages caused by improper packaging.


6. Minami LLC. has the right to change the packaging of the order, as well as consolidation or deconsolidation in accordance with the requirements of safety and optimization of the quality of service provision.


7. User acknowledges that the actual weight of the order may change during the delivery process and, if necessary, the weight will be rounded upward to the nearest 100 grams.


8. Each order must be accompanied by the details of the sender and the recipient. Address information is recorded either on request or in the accompanying documents.


9. When placing an international order, addresses are written in Latin letters and Arabic numerals.


10. The user is obliged to personally pay the costs of storing the order in the bonded warehouse. If these expenses were incurred by Minami LLC, they must be compensated. If the order is stored for more than 30 days, a fee of AMD 500 is charged for each subsequent day. Storage of the order in foreign warehouses of the company or its partners is not allowed, as upon receiving the order from the seller or courier it is registered for transportation.


11. Minami LLC. reserves the right to destroy, sell or otherwise dispose of the order within 30 days of receipt of the order at the foreign warehouse, if the order is not identified, contains prohibited goods or is made without the necessary documents (invoice). The User acknowledges his/her consent to such actions and waives any claims against Minami LLC.


12. In order to comply with customs requirements, the User is obliged to indicate the value of the order on the Minami LLC. website within 48 hours after placing the order, providing the tracking number, invoice, name of the goods.


13. The User realizes that in the absence of specifying the value of the order Minami LLC. or customs authorities will independently establish it, and all consequences of this decision fall on the User.


14. Sender and recipient address information on the order must include:

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  • name (surname, first name, patronymic of a natural person),

  • street name, building number, house and apartment number,

  • name of the settlement (city, region, village, etc.),

  • contact phone number and, for international orders, the name of the country.


15. When placing an order, the User must provide the seller with the identification code "Address 2", available in the personal account, and after receiving the track number, immediately declare it on the website of Minami LLC. in the appropriate field. In the absence or inconsistency of these data, Minami LLC. will attempt to contact the User, and if
no response is received within the same day, the order will be delivered according to the entered track number or "Address 2" data. The User assumes all risks associated with violation of this clause and waives any further claims.

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16. Minami LLC does not provide a "demand delivery" or P.O. Box delivery service.


17. In some cases, a form with a unique identification number is issued for each international parcel, allowing its movement to be tracked via the Internet until it is handed over to the addressee. This number may also be applied to individual parts of the parcel to enable prompt recovery of address data in the event of loss of accompanying documents.


18. The User consents to the storage and processing of his passport data by Minami LLC for the purposes of providing the Company's services.


19. If it is necessary to reduce or consolidate the actual and / or volumetric weight of the cargo, Minami LLC. has the right to repackage the cargo at its own discretion. Repacking in this case is free of charge.

 

 

CHAPTER 5. PROCEDURE FOR PAYMENT FOR SERVICES RENDERED

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1. Payment for services is determined by the tariffs in effect at the time of order acceptance. If the cost of services increases by 5% or more before shipment, Minami LLC. has the right to revise the cost unilaterally.


2. The User understands that for some orders requiring customs clearance, the responsibility for this process rests with the recipient. Minami LLC. does not provide consulting services on customs clearance; all issues related to customs, the User must find out for himself and follow the procedures provided by law. In case of losses due to the User's fault, the User is obliged to reimburse Minami LLC. for the expenses incurred. If theorder subject to customs clearance is not received with in 30 days, Minami LLC. has the right to organize its return to the sender, and all expenses in this case are borne by the User.


3. It is the user's responsibility to independently determine whether special licenses or permits are required for the importation of certain goods, as well as to pay the relevant fees and ensure that all necessary documents are available.


4. User agrees that Minami LLC provides services in countries with different currencies, so the cost of an order or delivery may be indicated in U.S. dollars or other currency

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5. The User accepts that the funds on his/her account may be presented in foreign currencies and, if necessary, converted into Armenian drams at the established exchange rate.


6. For orders with delivery to the Republic of Armenia, the cost of the order or transportation may be indicated in US dollars or other currency, but payment shall be made in Armenian drams (AMD) at the selling rate of "ID Bank" CJSC on the date of payment.


7. The User is responsible for the legality of the origin of the funds deposited to his/her account. If, on the initiative of third parties or as a result of forced refunds, questions arise as to the origin of the funds, the User undertakes to reimburse Minami LLC. for losses in the amount of the refunded sums. Until full reimbursement, Minami LLC. reserves the right to withhold the order and not to transfer it to the User.


8. The User accepts that additional payments may be required for the provision of services. Such fees are established by Minami LLC and may be posted on the website in the appropriate section. The User is obliged to pay all additional obligations in full before receiving the order. Minami LLC. has the right to withhold the order until the additional
fees are paid.


9. User agrees that funds deposited to their account, if not used within five years of deposit, may be debited from the account.

 

 

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CHAPTER 6. PROCEDURE FOR DELIVERY OF PARCELS

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1. The parcel is delivered to the address specified in the user's personal account under the home address or at the post office of the Armenian Post at the user's address


2. The order of transfer of parcels addressed to legal entities is determined according to the terms of the contract concluded between the legal entity and Minami LLC.


3. In accordance with Armenian legislation and international agreements, a parcel may be returned to the sender:

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  • upon the sender's application before handing over to the addressee;

  • if the addressee (or his/her legal representative) refuses to accept the parcel;

  • if the addressee is not present at the specified address;

  • if the address data cannot be read (e.g. erased or damaged);

  • or other circumstances that exclude the fulfillment of obligations of Minami LLC.


4. Customs control and clearance of international parcels crossing the customs border, as well as their transfer to the addressee (or his/her legal representative) shall be carried out in accordance with the requirements of the customs legislation.


5. Minami LLC. is not responsible for the correctness of the customs declarations, regardless of the way they are processed, as well as for the decisions of the customs service in the process of parcel inspection.

 

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CHAPTER 7. DOCUMENTS REQUIRED TO RECEIVE THE PARCEL

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​1. The parcel shall be given to the addressee upon presentation of an identity document. For persons under 16 years of age, the parcel is given to the legal representative upon presentation of the relevant document, according to the rules of Armenian Post.


2. Parcel delivery is carried out only in the presence of the original ID card or notarized copy, according to the rules of Armenian Post.


3. The parcel may be handed over to an authorized person of the Customer with a written power of attorney and identification.


4. The order shall be deemed delivered if the Customer or another person who has provided identity documents has accepted the parcel.

 

 

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CHAPTER 8. PROCEDURE FOR REFUNDS

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1. If the User opens an account on the Site and credits funds, the refund is made as follows:

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  • In case of online transfer, the refund is made to the same account;


2. If the deposit was made more than 120 calendar days ago, the refund is made upon request provided by Minami LLC.

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  • When depositing funds in the partner's office or through a terminal, the refund is made in accordance with the legislation of the country in the presence of written supporting documents (receipt, cash register receipt, etc.).

 

 

CHAPTER 9. SETTLEMENT OF DISPUTES

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1. In case of non-performance or improper rendering of services, the Customer has the right to submit a written claim (complaint) to Minami LLC. or its partner, including the demand for compensation of actual losses related to the order.

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2. In case of non-fulfillment or improper fulfillment of obligations to provide services, the Customer may submit a written request (complaint) with a demand for compensation of actually incurred damage, including in case of loss of the order.


3. A written complaint regarding undelivered, damaged or lost parcel must be submitted to Minami LLC. within 30 calendar days from the date of issuance or expiry of the deadline set for receiving the parcel. In case of international parcels, complaints are considered in accordance with Armenian legislation and international agreements.


4. A written request (complaint) shall be registered in accordance with the law. When submitting it, the Customer (or his/her legal representative) is obliged to provide an identity card.


5. The written request must be accompanied by:

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  • A copy of the service agreement with Minami LLC or its partners;

  • copy of the receipt or inventory of the contents of the parcel;

  • justification of the courier service operator on the reasons for improper fulfillment of obligations and information on the amount of damage.


6. The complaint shall contain:

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  • data from the identity documents of the complainant (or his/her legal representative);

  • the essence of the claim being made.


7. Minami LLC shall review the written claims received and provide a written response within the time limits established by law.


8. If there is no agreement on the claim, the Customer may apply to the competent state authority.


9. The payment of money as compensation for damage is made by Minami LLC in accordance with the Armenian legislation and international agreements.


10. The Company's liability for loss or damage to the order may be limited to AMD 50,000 (fifty thousand) for the loss of delivery or the cost of repair in case of damage. Insurance of the order and related expenses shall be carried out at the Customer's request and at the Customer's expense. In the absence of compulsory insurance of the order for the amount exceeding 500 dollars, the Customer has no right to make claims for loss or damage, and the Company's liability is realized only in the presence of direct fault confirmed by a court decision, with compensation for damages in the manner prescribed by these terms and conditions or the Civil Code of Armenia.


11. If the parcel is found after compensation has been paid, the parcel shall be handed over to the addressee or returned to the sender. The addressee (or sender) will be charged the amount of compensation paid, less the amount for delayed dispatch, if any. If the return is refused, the amount is withheld and the parcel is deemed to be undeliverable.


12. Minami LLC. is not responsible for the completeness and quality of the order delivered to the overseas warehouse.


13. The customer is obliged to confirm the integrity of the order immediately upon receipt. Minami LLC. shall not be liable for defects or faults detected after receipt, if they were not recorded at the time of receipt.

 

 

CHAPTER 10. THIRD PARTY WEBSITES, PRODUCTS AND ADVERTISEMENTS

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1. The Company's Web Site may contain links or hyperlinks to other Sites, as well as articles, photographs, images, products, graphics, audio, video, information, programs and other content posted or owned by Third Parties (collectively, "Third Party Materials"). Minami LLC is not a representative of these Third Parties, does not verify the completeness, reliability or authenticity of the posted material and is not responsible for it, as well as for the materials of Other Sites.


2. Minami LLC is not responsible for services offered or provided by Third Parties through our website.

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3. Minami LLC. is not responsible for the quality, serviceability or completeness of products purchased from third party sites, nor for whether such products meet the Users expectations. You are solely responsible for receiving such orders, clearing customs, negotiating with third parties, returning the order and any related activities.

 

 

CHAPTER 11. CONFIDENTIALITY

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1. Access to the public part of the website is not required to register. However, to fully utilize the functionality of the site and services of Minami LLC, registration is required.


2. When registering, the User provides the Company with his/her personal data, including but not limited to: surname, first name, patronymic, residential address, e-mail address and contact details, passport details. The Company has the right to collect additional data related to the use of the website, including technical information such as IP address, browser type, device type, information about the operating system, name of the Internet service provider, in order to analyze User behavior and optimize the provision of services.


3. Ensuring the security of personal data:

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Minami LLC takes the necessary organizational and technical measures to protect Users personal data from unauthorized access, alteration, disclosure or destruction. Personal data of Users are stored on secure servers with limited access. Access to the website pages containing personal data is carried out using password authentication. The Company and its employees do not request Users passwords via telephone or e-mail. Transfer of personal data to third parties is carried out only with the consent of the User, except as provided by applicable law, or to affiliates of the Company for the purpose of providing services.


4. Minami LLC has the right to use Users' personal data for the following purposes:

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  • Processing User requests related to the provision of services, goods and notifications.

  • Formation of personalized offers of services and goods corresponding to the interests of Users.

  • Providing technical support for the use of the website.

  • Manage Users' accounts and make changes to the services provided in accordance with Users' preferences.

  • Analyzing the use of the website to further improve it.

  • Prevent misuse of the website and ensure compliance with the terms of use and regulations set forth by Minami LLC.

 

 

CHAPTER 12. TERMINATION OR DISSOLUTION OF CONTRACT

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1. The Customer has the right to unilaterally terminate the contract with Minami LLC. on condition that all payment obligations are fulfilled in full. The existence of arrears shall prevent the termination of the contract.


2. In order to terminate the contract and close the current account, the Client shall send a relevant notice to the Company by e-mailminamiillc@gmail.com or apply to the office of Minami LLC, indicating the e-mail address specified during registration.


3. The termination notice confirms the Customer's familiarization with the terms and conditions of returning the positive balance.


4. Minami LLC reserves the right to unilaterally terminate this contract in case the Client's actions are aimed at dissemination of inaccurate information about the Company's services, formation of negative public opinion about the Company or other damage to business reputation.


5. If there is a positive balance of funds on the Client's account at the time of termination of the contract, the refund is made in accordance with the provisions of Chapter 8 of the General Terms and Conditions.


6. If the Client fails to submit the required Chapter 8 documents within 90 calendar days of termination, the balance of funds in the Client's account shall be transferred to Minami LLC.

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AGENT AGREEMENT see here.


Updated: 01.01.25

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